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Why Turn to Hosted PBX Solutions?

With the change in your business environment, there will be an equal change in the way you communicate. In today’s world, you have to think seriously of upgrading your mode of communication. Your conventional phone system may no longer be suitable for your business operations. Even employees today need features to communicate with everyone in a seamless way. This is when you may have to think of going for a hosted PBX system. You will enjoy a number of benefits by opting for this particular option. For instance:

You will be able to reduce hardware and servicing costs to a considerable extent. You really do not have to invest a lot of money in the beginning, and this reduced up-front capital investment is the reason why many people always put their money on these systems.

You will be able to satisfy your customers around the world in a much better way. Hosted PBX systems allow your customers to call whenever they want. No matter what time it is in the head office, the calls will be diverted in a seamless way to help your customers get required information.  

You will be able to take advantage of mobile integration facility when opting for a hosted PBX solution. By using this feature, you can answer important calls irrespective of your physical location. You can discuss terms with your customers even when you are sitting in a coffee shop. Interestingly, you can also use your device to support two numbers, which is an added benefit of using hosted PBX solutions.

You will be able to have direct access to your PBX data whenever you want. You can also compare carrier costs as well as cost allocation by making use of PBX data. This helps you with fraud detection, unused asset with trend reporting, and measurement of important performance indicator across the voice network. You can also use it to compare carrier rates in different countries.

You will be able to take advantage of any advanced features with hosted PBX solutions. By providing your employees with advanced calling features, you will help them improve their productivity and offer better support to your customers. With hosted PBX, it is easy to gain access to email, voice mail, auto attendant, remote call management, voice messaging, music on hold, and directory. You may also enjoy better interconnectivity between voicemail, email, video, and IM by using a unified communications suite. Interestingly, you can also take advantage of hosted interaction recording to keep a record of all those forms of communication for your own analysis. 

The bottom line is that there is no denying the fact that hosted PBX offers a number of interesting benefits. You have to conduct some research to select a right service provider, but once you have gone through the first step, you will be able to take full advantage of some amazing features offered by these service providers. If you haven’t already made the switch, it is certainly a good time to turn to hosted PBX solutions.

About Erica McCloskey

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